Take a look at top-performing companies & compare yourself against key performance metrics.
Received feedbacks
Average survey
response rate
Active agents
Measure multiple
metrics
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
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leaderboard for
Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
---|---|---|---|---|---|
1. | Mike Douse | 125 | - | 99.20% | - |
2. | Hampton Products International Corp | 186 | 98.92% | - | - |
3. | SkySlope | 781 | - | - | 98.85% |
4. | BrightStar Care | 124 | - | - | 98.39% |
5. | DiscountFilterStore.com | 103 | - | 98.06% | - |
6. | ESET | 592 | - | 97.91% | - |
7. | Ridestore | 572 | - | 97.55% | - |
8. | Micromine Pty Ltd | 118 | 100.00% | 90.00% | - |
9. | Tofugu | 117 | 97.44% | - | - |
10. | Rex Software Pty Ltd | 167 | - | 97.01% | - |
1. | WarmUp Inbox | 674 | - | 99.70% | - |
2. | GMA Consult Group | 1,073 | - | 99.63% | - |
3. | SkySlope | 8,780 | - | - | 99.52% |
4. | Mike Douse | 1,518 | - | 99.01% | - |
5. | Orchard House Computers | 846 | - | 98.70% | - |
6. | Willem Driessen | 4,246 | - | 98.63% | - |
7. | Andrew Hanhauser | 506 | 0.00% | 98.81% | - |
8. | Showpad nv | 740 | - | 98.24% | - |
9. | Tofugu | 1,726 | 98.09% | - | - |
10. | UpTime Robot | 1,263 | - | 97.94% | - |
Position | Company name | Ratings | Customer effort score |
---|---|---|---|
1. | Toon Boom Animation Inc. | 167 | 6.38 |
2. | Attune Insurance Services, LLC | 549 | 6.31 |
3. | Prezi | 106 | 6.12 |
4. | Codecademy | 521 | 6.10 |
5. | Audicus | 132 | 6.08 |
6. | CareAcademy | 1,509 | 5.62 |
7. | roadsurfer GmbH | 1,615 | 4.76 |
8. | Life360 Inc. | 17,154 | 4.49 |
9. | limehome GmbH | 171 | 4.47 |
10. | VGW Holdings Ltd | 4,025 | 4.30 |
1. | Charles Bomberry | 1,032 | 6.74 |
2. | MyBinding.com | 620 | 6.43 |
3. | BloomBoard | 847 | 6.37 |
4. | Toon Boom Animation Inc. | 1,964 | 6.23 |
5. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 722 | 6.22 |
6. | Willem Driessen | 1,887 | 6.19 |
7. | Audicus | 972 | 6.11 |
8. | Codecademy | 7,550 | 6.10 |
9. | Prezi | 1,655 | 6.06 |
10. | Attune Insurance Services, LLC | 6,017 | 6.04 |
Position | Company name | Ratings | Net promoter score |
---|---|---|---|
1. | Learning Genie Inc. | 7,887 | +82 |
2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 2,683 | +80 |
3. | Telesystem | 214 | +80 |
4. | Dermot Doyle | 591 | +78 |
5. | PJ Lhuillier Inc | 303 | +75 |
6. | Leviton Manufacturing Co., Inc. | 104 | +74 |
7. | Freshly Cosmetics | 2,482 | +70 |
8. | VitaMoment GmbH | 851 | +66 |
9. | Fond of GmbH | 530 | +63 |
10. | Xapo Bank Limited | 144 | +60 |
1. | CER Groupe | 639 | +91 |
2. | Learning Genie Inc. | 8,227 | +82 |
3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 3,119 | +79 |
4. | PJ Lhuillier Inc | 1,313 | +78 |
5. | HiB Ltd | 1,162 | +77 |
6. | VitaMoment GmbH | 7,404 | +76 |
7. | Leviton Manufacturing Co., Inc. | 855 | +75 |
8. | Fond of GmbH | 6,684 | +72 |
9. | Freshly Cosmetics | 38,978 | +71 |
10. | Alloys | 561 | +68 |
Based on 410,677 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Based on 532,206 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Based on 8,250,083 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Your company is better than
of all Nicereply companies.
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