The specifics of our Customer Service team is the combination of long-term experience and the fresh young ideas. In Martinus we try to do our best and put our heart into every response. We want to help and add a little bit of "WOW" into everything. Nicereply is great with this as we know right away if we are going the right way or not. Although, the majority of responses are from Customer Service team, Nicereply is used by our colleagues from almost all departments- Product Managers, E-books support, Marketing, IT and also by our bookstores. We all try to give our customers the fastest and the most current response therefore we are happy to achieve it :)

Eva Kianičková
Head of Customer Support