Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
19,559,415
Received feedbacks
16.3 %
Average survey
response rate
44,500
Active agents
30.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Rex Software Pty Ltd | 136 | - | 99.26% | - |
| 2. | SkySlope | 781 | - | - | 98.21% |
| 3. | GMA Consult Group | 111 | - | 98.20% | - |
| 4. | Mike Douse | 134 | - | 97.76% | - |
| 5. | ESET | 576 | - | 97.57% | - |
| 6. | BrightStar Care | 119 | - | - | 97.48% |
| 7. | Ridestore | 1,214 | - | 97.45% | - |
| 8. | Tofugu | 115 | 97.39% | - | - |
| 9. | Martinus, s.r.o. | 746 | - | 97.32% | - |
| 10. | Sleeping Duck Pty Ltd | 441 | 100.00% | - | 97.28% |
| 1. | WarmUp Inbox | 680 | - | 99.71% | - |
| 2. | SkySlope | 8,804 | - | - | 99.49% |
| 3. | GMA Consult Group | 1,098 | - | 99.45% | - |
| 4. | Mike Douse | 1,502 | - | 99.00% | - |
| 5. | Willem Driessen | 4,401 | - | 98.68% | - |
| 6. | Orchard House Computers | 859 | - | 98.60% | - |
| 7. | XRLLC | 4,498 | - | 98.13% | - |
| 8. | Showpad nv | 742 | - | 98.11% | - |
| 9. | Tofugu | 1,766 | 98.02% | - | - |
| 10. | Ben Aldridge | 1,138 | - | 97.89% | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Toon Boom Animation Inc. | 169 | 6.40 |
| 2. | Audicus | 133 | 6.20 |
| 3. | Attune Insurance Services, LLC | 520 | 6.19 |
| 4. | Codecademy | 573 | 6.04 |
| 5. | CareAcademy | 1,461 | 5.65 |
| 6. | roadsurfer GmbH | 1,495 | 5.00 |
| 7. | Life360 Inc. | 16,119 | 4.58 |
| 8. | limehome GmbH | 180 | 4.29 |
| 9. | VGW Holdings Ltd | 4,223 | 4.19 |
| 1. | Charles Bomberry | 1,044 | 6.75 |
| 2. | MyBinding.com | 633 | 6.41 |
| 3. | BloomBoard | 826 | 6.36 |
| 4. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 689 | 6.23 |
| 5. | Toon Boom Animation Inc. | 1,974 | 6.23 |
| 6. | Willem Driessen | 1,953 | 6.19 |
| 7. | Codecademy | 7,584 | 6.10 |
| 8. | Audicus | 930 | 6.08 |
| 9. | Prezi | 1,753 | 6.06 |
| 10. | Attune Insurance Services, LLC | 6,049 | 6.00 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Telesystem | 207 | +81 |
| 2. | Dermot Doyle | 505 | +80 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,609 | +78 |
| 4. | PJ Lhuillier Inc | 332 | +76 |
| 5. | VitaMoment GmbH | 815 | +75 |
| 6. | Freshly Cosmetics | 2,508 | +73 |
| 7. | Xapo Bank Limited | 195 | +64 |
| 8. | Fond of GmbH | 523 | +60 |
| 9. | Toon Boom Animation Inc. | 108 | +55 |
| 10. | Primex Family of Companies | 827 | +55 |
| 1. | CER Groupe | 625 | +91 |
| 2. | PJ Lhuillier Inc | 1,175 | +78 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,609 | +78 |
| 4. | HiB Ltd | 1,181 | +78 |
| 5. | VitaMoment GmbH | 7,197 | +77 |
| 6. | Leviton Manufacturing Co., Inc. | 792 | +75 |
| 7. | Fond of GmbH | 6,684 | +73 |
| 8. | Freshly Cosmetics | 38,923 | +71 |
| 9. | Alloys | 566 | +69 |
| 10. | Telesystem | 1,819 | +64 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 406,041 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 539,395 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 8,266,254 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
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