When Monsters Attack – Your Support Department

8 Things Your Business Can Learn From Political campaigns + a Few Mistakes to Avoid

Steps to Take When You Miss a Customer Deadline

The Importance of First Four Seconds of Communication for Sales Agents

Highlighting the Importance of Canned Responses for Customer, Agent and Company

How to Use a Welcome Email Campaign to Increase Customer Satisfaction

From Insights to Action: Closing the Customer Feedback Loop

Using Conversational Marketing to Improve Your CX

Robert McKee’s “10 Commandments of Storytelling” applied to support conversations

How To Learn From Customer Feedback in 3 Steps

4 Clever Tips to Start Writing Customer-Focused Content that Converts

Customer Feedback Tools: Should you Build or Should you Buy?