Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
20,836,707
Received feedbacks
15.8 %
Average survey
response rate
37,967
Active agents
32.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | SkySlope | 700 | - | - | 99.43% |
| 2. | Audiolibrix | 124 | - | 99.19% | - |
| 3. | Sam Kwong | 127 | - | 98.43% | - |
| 4. | Tofugu | 224 | 98.21% | - | - |
| 5. | Sleeping Duck Pty Ltd | 518 | 97.73% | - | 97.44% |
| 6. | Denise Easter | 137 | - | 97.08% | - |
| 7. | The Neat Company | 109 | - | - | 96.33% |
| 8. | WebSupport | 1,225 | - | 95.59% | - |
| 9. | MMK Systems doo | 135 | - | - | - |
| 10. | FreshBooks | 579 | - | - | 95.51% |
| 1. | GMA Consult Group | 917 | - | 99.56% | - |
| 2. | SkySlope | 9,988 | - | - | 99.43% |
| 3. | Daniel Adeyemo | 1,576 | - | 98.98% | - |
| 4. | Showpad nv | 582 | - | 98.97% | - |
| 5. | Tennille Mereniuk | 558 | - | 98.92% | - |
| 6. | Ben Aldridge | 524 | - | 98.86% | - |
| 7. | BrightStar Care | 1,326 | - | - | 98.34% |
| 8. | Tofugu | 1,532 | 98.04% | - | - |
| 9. | Fuse.Cloud | 1,097 | 97.56% | 98.01% | - |
| 10. | Micromine Australia Pty Ltd | 1,067 | 98.25% | 93.33% | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Toon Boom Animation Inc. | 116 | 6.44 |
| 2. | Codecademy | 627 | 6.16 |
| 3. | Attune Insurance Services, LLC | 369 | 6.13 |
| 4. | Leviton Manufacturing Co., Inc. | 133 | 6.04 |
| 5. | CareAcademy | 903 | 5.32 |
| 6. | LifeStraw | 114 | 4.74 |
| 7. | VGW Holdings Ltd | 5,922 | 4.52 |
| 8. | roadsurfer GmbH | 707 | 4.05 |
| 9. | limehome GmbH | 277 | 3.96 |
| 10. | Life360 Inc. | 23,811 | 3.87 |
| 1. | Charles Bomberry | 887 | 6.69 |
| 2. | BloomBoard | 727 | 6.37 |
| 3. | Toon Boom Animation Inc. | 1,787 | 6.32 |
| 4. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 645 | 6.28 |
| 5. | Attune Insurance Services, LLC | 5,370 | 6.22 |
| 6. | Codecademy | 6,413 | 6.14 |
| 7. | Audicus | 1,101 | 6.06 |
| 8. | Prezi | 1,102 | 6.00 |
| 9. | Leviton Manufacturing Co., Inc. | 606 | 5.96 |
| 10. | OnlineMedEd | 670 | 5.95 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Learning Genie Inc. | 143 | +88 |
| 2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,067 | +83 |
| 3. | Sanvivo | 2,036 | +75 |
| 4. | Telesystem | 135 | +72 |
| 5. | Fond of GmbH | 361 | +71 |
| 6. | Freshly Cosmetics | 210 | +70 |
| 7. | VitaMoment GmbH | 1,088 | +69 |
| 8. | PJLI | 160 | +58 |
| 9. | Primex Family of Companies | 902 | +50 |
| 10. | Daniel Vogel | 1,326 | +46 |
| 1. | CER Groupe | 819 | +94 |
| 2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 11,218 | +83 |
| 3. | Learning Genie Inc. | 20,587 | +80 |
| 4. | Science In Sport | 509 | +79 |
| 5. | Sanvivo | 4,959 | +76 |
| 6. | Telesystem | 2,198 | +75 |
| 7. | Leviton Manufacturing Co., Inc. | 1,154 | +74 |
| 8. | HiB Ltd | 1,036 | +73 |
| 9. | Dermot Doyle | 4,965 | +73 |
| 10. | Freshly Cosmetics | 29,128 | +72 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 452,013 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 564,049 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 7,475,874 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
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