Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
20,706,561
Received feedbacks
16.1 %
Average survey
response rate
38,537
Active agents
31.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | BrightStar Care | 112 | - | - | 100.00% |
| 2. | SkySlope | 689 | - | - | 98.40% |
| 3. | WHCC | 306 | - | 98.37% | - |
| 4. | Daniel Adeyemo | 107 | - | 98.13% | - |
| 5. | Audiolibrix | 156 | - | 98.08% | - |
| 6. | Tofugu | 153 | 97.39% | - | - |
| 7. | Ellano.sk | 141 | 97.16% | - | - |
| 8. | MMK Systems doo | 198 | - | - | - |
| 9. | Skytelecom | 125 | - | - | - |
| 10. | Sleeping Duck Pty Ltd | 371 | 100.00% | - | 95.50% |
| 1. | GMA Consult Group | 952 | - | 99.58% | - |
| 2. | SkySlope | 9,915 | - | - | 99.43% |
| 3. | Daniel Adeyemo | 1,576 | - | 99.05% | - |
| 4. | Erika Zierath | 574 | - | 98.95% | - |
| 5. | Showpad nv | 590 | - | 98.81% | - |
| 6. | Ben Aldridge | 574 | - | 98.78% | - |
| 7. | BrightStar Care | 1,329 | - | - | 98.50% |
| 8. | Fuse.Cloud | 1,110 | 97.78% | 98.12% | - |
| 9. | ESET | 4,472 | - | 97.81% | - |
| 10. | Tofugu | 1,589 | 97.80% | - | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Toon Boom Animation Inc. | 143 | 6.48 |
| 2. | Attune Insurance Services, LLC | 413 | 6.36 |
| 3. | Codecademy | 649 | 6.21 |
| 4. | Leviton Manufacturing Co., Inc. | 157 | 5.76 |
| 5. | CareAcademy | 1,105 | 5.50 |
| 6. | VGW Holdings Ltd | 5,919 | 4.53 |
| 7. | Life360 Inc. | 19,406 | 3.87 |
| 8. | roadsurfer GmbH | 1,018 | 3.74 |
| 9. | limehome GmbH | 214 | 3.73 |
| 1. | Charles Bomberry | 933 | 6.69 |
| 2. | BloomBoard | 763 | 6.36 |
| 3. | Toon Boom Animation Inc. | 1,802 | 6.32 |
| 4. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 658 | 6.27 |
| 5. | Attune Insurance Services, LLC | 5,482 | 6.20 |
| 6. | Codecademy | 6,417 | 6.14 |
| 7. | Willem Driessen | 786 | 6.10 |
| 8. | Audicus | 1,140 | 6.09 |
| 9. | PSPDFKit GmbH | 520 | 6.01 |
| 10. | Prezi | 1,144 | 5.99 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,418 | +79 |
| 2. | Learning Genie Inc. | 466 | +79 |
| 3. | Telesystem | 159 | +78 |
| 4. | Sanvivo | 1,812 | +75 |
| 5. | Fond of GmbH | 549 | +74 |
| 6. | Freshly Cosmetics | 2,242 | +72 |
| 7. | VitaMoment GmbH | 929 | +66 |
| 8. | Toon Boom Animation Inc. | 101 | +64 |
| 9. | Daniel Vogel | 1,491 | +56 |
| 10. | PJLI | 297 | +55 |
| 1. | CER Groupe | 827 | +93 |
| 2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 11,160 | +83 |
| 3. | Science In Sport | 543 | +81 |
| 4. | Learning Genie Inc. | 20,474 | +80 |
| 5. | Sanvivo | 2,936 | +76 |
| 6. | Leviton Manufacturing Co., Inc. | 1,208 | +75 |
| 7. | Telesystem | 2,235 | +74 |
| 8. | HiB Ltd | 1,057 | +73 |
| 9. | PJLI | 1,473 | +71 |
| 10. | Freshly Cosmetics | 30,870 | +71 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 446,355 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 567,190 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 7,528,677 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
Join the leaders
Do you want to be a leader in customer experience?
It’s easier with Nicereply.
Start a 14-day trial and try all the features and benefits of getting real-time
feedback with Nicereply.
