Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
21,291,677
Received feedbacks
15.4 %
Average survey
response rate
39,161
Active agents
31.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Tofugu | 112 | 99.11% | - | - |
| 2. | Sam Kwong | 105 | - | 99.05% | - |
| 3. | BrightStar Care | 104 | - | - | 99.04% |
| 4. | SkySlope | 629 | - | - | 97.77% |
| 5. | Tastemakers LLC. | 215 | - | 97.67% | - |
| 6. | FreshBooks | 568 | - | - | 97.01% |
| 7. | WebSupport | 1,052 | - | 96.39% | - |
| 8. | MMK Systems doo | 138 | - | - | - |
| 9. | OVO Energy | 651 | 96.01% | - | - |
| 10. | CHBS s. r. o. | 701 | - | - | - |
| 1. | GMA Consult Group | 731 | - | 99.73% | - |
| 2. | SkySlope | 10,016 | - | - | 99.39% |
| 3. | Showpad nv | 529 | - | 99.24% | - |
| 4. | Daniel Adeyemo | 1,394 | - | 99.00% | - |
| 5. | Britney Godsey | 555 | - | 98.74% | - |
| 6. | Andrew Hanhauser | 554 | - | 98.38% | - |
| 7. | BrightStar Care | 1,233 | - | - | 98.38% |
| 8. | Micromine Australia Pty Ltd | 1,000 | 99.25% | 94.23% | - |
| 9. | Tofugu | 1,497 | 98.13% | - | - |
| 10. | Tennille Mereniuk | 543 | - | 97.97% | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Attune Insurance Services, LLC | 494 | 6.17 |
| 2. | Toon Boom Animation Inc. | 103 | 6.11 |
| 3. | Codecademy | 388 | 5.95 |
| 4. | CareAcademy | 909 | 5.59 |
| 5. | limehome GmbH | 240 | 4.30 |
| 6. | roadsurfer GmbH | 1,624 | 3.66 |
| 1. | Charles Bomberry | 762 | 6.63 |
| 2. | BloomBoard | 602 | 6.32 |
| 3. | Toon Boom Animation Inc. | 1,800 | 6.31 |
| 4. | Attune Insurance Services, LLC | 5,269 | 6.28 |
| 5. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 617 | 6.23 |
| 6. | Codecademy | 5,952 | 6.16 |
| 7. | Prezi | 978 | 5.97 |
| 8. | Audicus | 934 | 5.94 |
| 9. | Leviton Manufacturing Co., Inc. | 1,034 | 5.93 |
| 10. | The Neat Company | 646 | 5.80 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Sanvivo | 1,993 | +77 |
| 2. | Freshly Cosmetics | 1,299 | +76 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,292 | +76 |
| 4. | Telesystem | 141 | +74 |
| 5. | Fond of GmbH | 428 | +74 |
| 6. | PJLI | 102 | +66 |
| 7. | VitaMoment GmbH | 1,283 | +65 |
| 8. | Chilly's Bottles Ltd | 124 | +58 |
| 9. | Primex Family of Companies | 129 | +55 |
| 10. | tink GmbH | 293 | +52 |
| 1. | CER Groupe | 846 | +92 |
| 2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 13,273 | +80 |
| 3. | Learning Genie Inc. | 12,823 | +78 |
| 4. | Dermot Doyle | 2,643 | +77 |
| 5. | Sanvivo | 14,469 | +77 |
| 6. | Telesystem | 2,089 | +76 |
| 7. | Leviton Manufacturing Co., Inc. | 989 | +74 |
| 8. | Fond of GmbH | 6,260 | +72 |
| 9. | HiB Ltd | 939 | +72 |
| 10. | Freshly Cosmetics | 23,694 | +72 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 180,608 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 588,826 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 7,592,821 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
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