Post-resolution
Email Survey

Survey your customers automatically after you close a ticket, conversation, chat, or deal. Once set, you don’t have to do a thing.

Effortless survey implementation

There is nothing worse than reading countless manuals, or waiting weeks for a service to be implemented. We've designed Nicereply to be easy to set up & use, so you can start collecting feedback right away.

Quick setup

It takes just a few minutes to set up a Nicereply survey

Free setup call

You can get help setting up your account on a free Zoom call if you need it

Dedicated account manager

If you have any questions or problems, you can contact your dedicated account manager at Nicereply

Help center

Do you need assistance fast, or just want to learn more about Nicereply? There are many helpful articles and guides in our help center

Customize your post-resolution survey to fit your needs

Change the wording of your survey
question to fit your customers

Choose from CSAT, CES & NPS surveys

Choose from multiple CSAT rating
scales: stars, thumbs, or smiley faces

Choose a predefined color theme that
fits your brand or create your own

Change the language of the
survey

Add your company branding

Code-free customization

Customize the survey
thank you page

Take full control of your surveys

Control the timing of your surveys

If you are sending a separate survey email, decide how long after resolution would you like to send it. You can survey immediately, after an hour, or the day after. It's up to you.

Protect your customers against over surveying

Don’t overwhelm your customers with survey emails. Choose after how many days can a customer receive another survey email.

Send different surveys in different situations

Fit your survey to different situations. Did your customer contact about a specific product? Ask about that product specifically in the survey. Did they reach out to you from a different country? Send them a survey in their language.