Customer satisfaction survey built for Freshdesk
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The ability to go the extra mile for our customers makes a big difference in customer satisfaction!
Emma Johnson
VP of Customer Support
Nicereply is trusted by Freshdesk customers
Take full control of your surveys
Get deeper understanding of your customers
Don't stop at measuring Customer Satisfaction. Find out whether it's hard to be your customer with Customer Effort Score. See how loyal your customers are towards you and your products with Net Promoter Score.
Survey the right way
Benefit from multiple survey distribution methods. Need an example? You can measure
Customer Satisfaction in the signature of
every
email you send, Customer Effort Score with a trigger after a ticket is
closed.
Mix and match distribution methods with surveys to fit your customers.
Choose what you want your customers to see
Personalize your survey, add additional questions or change the existing ones without any programming knowledge. Choose how detailed of an answer you want with different rating scales.
Freshdesk integration
Get more feedback than ever before
Increase response rates
More responses mean more feedback. Customers who measure Customer Satisfaction in every email signature with Nicereply report 200% higher response rates than before.
Less emails
Instead of sending a Customer Satisfaction after a ticket is closed measure it in every email signature. Use that “email slot” for another survey to get more feedback without sending more emails.
