Education & Development

Handling and Preventing Burnout with Fruitstand [Podcast]

Education & Development

25 Customer Service Email Templates that Generate Trust and Loyalty

50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)

Education & Development

50 Customer Service Experts You Should Be Following (even if you’re not on Twitter)

Education & Development

Reflective Listening: How Can Your Customer Support Team Implement It Naturally?

Education & Development

How the Principles of Customer Experience can Improve Your Online Education

Education & Development

5 Ways Top Support Teams Show Love to Their Employees

Education & Development

Improving Support Processes with Snowplow Analytics [PODCAST]

Education & Development

Pandemic Fatigue: What Companies Need to Know to Help Their Customers and Their Agents

Education & Development

Considering the Benefits of Tiered Support with Shopify [Podcast]

Education & Development

12 months of Customer Support Tips: Set Yourself Up for a Great Year

Education & Development

2020 in Review: our favorite customer support reads and listens of the year

Education & Development

7 Ways to Say Thank You to Your Customers