How to Set Customer Service Goals for Your Team

How to Set Customer Service Goals for Your Team

5 Things every CEO needs to know about their customers

Proving the Value of Customer Experience to Your Executive Team

Leadership Presence: 8 Strategies for Making Your Voice Heard

Balancing “Swoopers” and “Peckers” in your Customer Service Team

Why Your Best Customer Support Agent May Not Be A Successful Team Lead

Give Great Support by Supporting Your Customer Support Team

7 Expert Advice for Aspiring Support Agents

Why Firing an Employee is Almost Always (at least partially) the Manager’s Fault

Running a Customer Care Team With Empathy at ipsy

Running a Customer Care Team With Empathy at ipsy

How to Manage Your Customer Support Team’s Vacation Days

How to Manage Your Customer Support Team’s Vacation Days

Want to grow your company faster? Spend 15 minutes reading customer feedback every day

Want to grow your company faster? Spend 15 minutes reading customer feedback every day