7 New Year’s Resolutions for your Customer Support Team

7 New Year’s Resolutions for your Customer Support Team

Customer support vs Customer success? What’s the difference?

Customer support vs Customer success? What’s the difference?

What we learned at SUPCONF Fall 2017

What we learned at SUPCONF Fall 2017

Why you shouldn’t believe that Customer is always right

Why you shouldn’t believe that Customer is always right

What you need to know about Customer Contact Index

What you need to know about Customer Contact Index

4 Facts to Prove that Knowledge Base is the Missing Link in your Customer Support

4 Facts to Prove that Knowledge Base is the Missing Link in your Customer Support

The Importance of Setting Clear Expectations: Customer Support at Walnut Studiolo [Interview]

The Importance of Setting Clear Expectations: Customer Support at Walnut Studiolo [Interview]

Customer Service needs to be Measurable: Customer Support at Blueleaf

Customer Service needs to be Measurable: Customer Support at Blueleaf

The Future of Customer Service and AI

The Future of Customer Service and AI

Frictionless Experience Works Wonders: Customer Support at Shinesty

Frictionless Experience Works Wonders: Customer Support at Shinesty

SDX: Learning and growing at a customer service conference

SDX: Learning and growing at a customer service conference

AI and Customer Service: Now

AI and Customer Service: Now