Product
All features
See all the features available in Nicereply
Net Promoter Score
Learn how loyal your customers are
Customer Effort Score
Find out how hard is it to do business with you
Customer Satisfaction Score
Measure how satisfied are your
customers
Smileys
CSAT SURVEY
Thumbs up/down
CSAT SURVEY
5-Star
CSAT SURVEY
10-Star
CSAT SURVEY
Survey Distribution Channels
Choose how & when you want to survey your customers
In-signature Email Surveys
Post-resolution Email Surveys
Website Pop-up Surveys
Customer Feedback Analytics
Get a deeper understanding of your customers
Integrations
Zendesk
Front
LiveAgent
Freshdesk
Aircall
Pipedrive
Help Scout
Kustomer
More Integrations
Resources
All resources
Checklists, guides, templates and other resources for customer support professionals
Ebooks
Read and learn from high-quality support Ebooks
Podcast
Listen to the episodes of Customer Experience Leaders Chat
Customer Happiness Benchmark
Benchmark CSAT, CES, or NPS scores for valuable insights
Customer stories
Help center
About us & Contacts
Pricing
Blog
Subscribe
Free trial
Featured article
8 min read
7 Customer Loyalty Strategies for Delivering Exceptional Service
Read story
Recent posts
Popular posts
Product
Categories
CES
Communication
Content Pie
Crossfunctional Co-op
CSAT
Customer Experience
Education & Development
Leadership
Marketing
NPS
Other
Product
Strategy
Support Talks
Support Tools
Uncategorised
Working in Support
Zendesk
Recent posts
Popular posts
CES
Communication
Content Pie
Crossfunctional Co-op
CSAT
Customer Experience
Education & Development
Leadership
Marketing
NPS
Other
Product
Strategy
Support Talks
Support Tools
Uncategorised
Working in Support
Zendesk
Product
Product news: Staff Management Update
3 min read
Product
Product News: Open & Response Rate
1 min read
Product
Product News: Brand New Dashboard and Refreshed Metric Overview
3 min read
Product
Product News: Analytics Update
3 min read
Product
Product update: NPS Autopilot and Campaign Scheduler
2 min read
Product
How Nicereply uses NPS survey to boost free trial conversions
5 min read
Product
An Introduction to Using API for Customer Support Magic
7 min read
Product
How to create an HTML Signature in Apple Mail
3 min read
Product
Connect Nicereply with 400+ apps thanks to Zapier
2 min read
« Previous
1
2
The best customer service tips every week. No spam, we promise.
Get guides, support templates, and discounts first. Join us.
Subscribe to blog