Working in Support

How to Set Yourself up for Success on Your Parental Leave

Working in Support

Hiring People for Your Support Team: 7 Expert Advice to Choose the Right Folks

Working in Support

Balancing “Swoopers” and “Peckers” in your Customer Service Team

Working in Support

Why Your Best Customer Support Agent May Not Be A Successful Team Lead

Working in Support

7 Expert Advice for Aspiring Support Agents

Working in Support

How to Work With a Coworker You Just Don’t Get Along With

Working in Support

How to Respond to Negative Reviews About Your Business

Working in Support

Protecting Against Burnout: Tips & Tricks for Support Agents’ Mental Health

Working in Support

Not Feeling the Love? 15 Ideas to Bring Little Acts of Love Into Your Customer Support Day

Working in Support

Why Firing an Employee is Almost Always (at least partially) the Manager’s Fault

Working in Support

13 Tricks and Treats for the Best Customer Service Interview

How Emotions Can Influence Customer Support Agent’s Productivity

Working in Support

How Emotions Can Influence Customer Support Agent’s Productivity