Education & Development

Protecting Against Burnout: Tips & Tricks for Support Agents’ Mental Health

Keeping Customers Surprised and Delighted with Support Team at Koala

Robert McKee’s “10 Commandments of Storytelling” applied to support conversations

The Pitfalls of AI Automation in Customer Service and How to Avoid Them

The Best 8 Help Desk Software in 2019

Why Communities & Relationships Drive Sustainable Business Growth, Not Sales

How To Learn From Customer Feedback in 3 Steps

Education & Development

Customer Service Training: How it Can Impact Your Bottom Line

Five Powerful Ways That Live Chat Helps You Win Loyal Customers

4 Clever Marketing Tips To Attract Millennial Customers In Today’s Digital Age