Providing a Real Human Touch with Untappd

Education & Development

Tips for Measuring Performance Within Your Customer Support Team

Education & Development

Taking Systematic Breaks is Good When Dealing with Customers

How Teams can use Video to Boost Survey Replies & Customer Engagement

Achieving Stellar Results with CSAT and CES at Man Crates

Achieving Stellar Results with CSAT and CES at Man Crates

Crossfunctional Co-op

The Savvy Marketer’s Guide to Customer Surveys

Salesforce Influencers: Grow Your Business with Ben McCarthy and Rakesh Gupta

Why Firing an Employee is Almost Always (at least partially) the Manager’s Fault

Running a Customer Care Team With Empathy at ipsy

Running a Customer Care Team With Empathy at ipsy

Working in Support

13 Tricks and Treats for the Best Customer Service Interview