Gain Insights from the Customer’s Point of View: Customer Support at Freshbooks

Gain Insights from the Customer’s Point of View: Customer Support at Freshbooks

Use Customer-Centric Marketing to Level-up Your Customer Experience

Crossfunctional Co-op

Use Customer-Centric Marketing to Level-up Your Customer Experience

3 Steps To A Perfect Customer Support Job Ad

Working in Support

3 Steps To A Perfect Customer Support Job Ad

4 Pillars of Effortless Experience Part 2: Next Issue Avoidance

4 Pillars of Effortless Experience Part 2: Next Issue Avoidance

Salesforce Influencers: Become a Trailblazer with Ambitious Enrico Murru

Salesforce Influencers: Become a Trailblazer with Ambitious Enrico Murru

5 Tips to Use NPS Surveys to Find and Empower Advocates

5 Tips to Use NPS Surveys to Find and Empower Advocates

The Definitive Guide to Choosing the Right Channel for Customer Survey

The Definitive Guide to Choosing the Right Channel for Customer Survey

11 Tips from Customer Support Experts to Pair With Your Morning Coffee

Education & Development

11 Tips from Customer Support Experts to Pair With Your Morning Coffee

Devil’s In The Details: Why Design Is So Important To Customer Success

Devil’s In The Details: Why Design Is So Important To Customer Success

Salesforce Influencers: Find your voice with Amy Oplinger

Salesforce Influencers: Find your voice with Amy Oplinger