Measuring Quality in Customer Support

Measuring Quality in Customer Support

4 Facts to Prove that Knowledge Base is the Missing Link in your Customer Support

4 Facts to Prove that Knowledge Base is the Missing Link in your Customer Support

Aptitude and Attitude In Customer Service

Education & Development

Aptitude and Attitude In Customer Service

8 Tips To Improve Team Communication In Remote Teams

8 Tips To Improve Team Communication In Remote Teams

How to Ask for a Raise in Customer Support

Working in Support

How to Ask for a Raise in Customer Support

Building Trust with Your Customers for Lifelong Relationships

Education & Development

Building Trust with Your Customers for Lifelong Relationships

The Cost of Bad Customer Service

The Cost of Bad Customer Service

Is Being Humorous Allowed For A Live Chat Operator?

Working in Support

Is Being Humorous Allowed For A Live Chat Operator?

Educate Both – Your Team and Customers: Customer Support at Perfect Audience

Education & Development

Educate Both – Your Team and Customers: Customer Support at Perfect Audience

What Customer Service Teams Need to Know About Remote and Co-located Work

Working in Support

What Customer Service Teams Need to Know About Remote and Co-located Work