What Customer Service Teams Need to Know About Remote and Co-located Work

Working in Support

What Customer Service Teams Need to Know About Remote and Co-located Work

The Importance of Setting Clear Expectations: Customer Support at Walnut Studiolo [Interview]

The Importance of Setting Clear Expectations: Customer Support at Walnut Studiolo [Interview]

Exceeding Expectations: Should You Focus On It With Your Customers?

Exceeding Expectations: Should You Focus On It With Your Customers?

Humanizing Customer Service

Education & Development

Humanizing Customer Service

Customer Service needs to be Measurable: Customer Support at Blueleaf

Customer Service needs to be Measurable: Customer Support at Blueleaf

What’s the difference between Customer Satisfaction and Customer Loyalty?

What’s the difference between Customer Satisfaction and Customer Loyalty?

5 Ways to Reduce Customer Effort!

5 Ways to Reduce Customer Effort!

The Future of Customer Service and AI

The Future of Customer Service and AI

7 Tips on Making the Jump From Being a Great Agent to a Better New Manager

Education & Development

7 Tips on Making the Jump From Being a Great Agent to a Better New Manager

Frictionless Experience Works Wonders: Customer Support at Shinesty

Frictionless Experience Works Wonders: Customer Support at Shinesty