Education & Development

The Art of Saying Sorry – How to Apologize in Customer Service

The Importance of Customer Satisfaction

The Ultimate List of Customer Service Skills

Working in Support

The Ultimate List of Customer Service Skills

11 Customer Service Phrases You Need to Know in 2024

The Importance of Customer Loyalty

The Importance of Customer Loyalty

The Nice Guide to Nice Replies: Writing the Perfect Support Email

The Nice Guide to Nice Replies: Writing the Perfect Support Email

How to Set Customer Service Goals for Your Team

How to Set Customer Service Goals for Your Team

Working in Support

Why You Should Treat Your Support Job Like Your Yoga Practice

Working in Support

How to Create a Better Customer Service Job Description

How to Create an Actionable Customer Journey Map [+With Samples]

6 Ways to Make Your Customers Happy Over the Phone

Working in Support

Rejecting Applicants: A Template for the Perfect Rejection Letter