Benchmark
Take a look at top-performing companies & compare yourself against key performance metrics.
An overview of Nicereply data
20,984,160
Received feedbacks
15.6 %
Average survey
response rate
38,588
Active agents
32.0 %
Measure multiple
metrics
Leaderboards
These teams reached the highest scores among the top 500 companies using Nicereply located all over the world.
The rankings were calculated by sophisticated calculations that combine satisfaction scores across all CSAT rating scales & consider the number of collected ratings. This ensures that it doesn't matter whether your team is big or small, using one or multiple CSAT scales, you always have a chance to be among the best!
Show
leaderboard for
Customer
Satisfaction
Score Benchmarks
| Position | Company name | Ratings | 2-point scale | 3-point scale | 10-point scale |
|---|---|---|---|---|---|
| 1. | Sam Kwong | 144 | - | 100.00% | - |
| 2. | SkySlope | 1,022 | - | - | 99.51% |
| 3. | Sleeping Duck Pty Ltd | 387 | 100.00% | - | 98.87% |
| 4. | Fuse.Cloud | 148 | 100.00% | 98.45% | - |
| 5. | Tofugu | 147 | 98.64% | - | - |
| 6. | Daniel Adeyemo | 117 | - | 98.29% | - |
| 7. | Electrix International Ltd | 156 | - | 98.08% | - |
| 8. | Mettler Toledo | 214 | - | 97.66% | - |
| 9. | MMK Systems doo | 214 | - | - | - |
| 10. | Gil Silberstein | 153 | - | - | - |
| 1. | GMA Consult Group | 863 | - | 99.54% | - |
| 2. | SkySlope | 10,203 | - | - | 99.48% |
| 3. | Tennille Mereniuk | 524 | - | 99.05% | - |
| 4. | Daniel Adeyemo | 1,539 | - | 98.90% | - |
| 5. | Showpad nv | 563 | - | 98.76% | - |
| 6. | BrightStar Care | 1,299 | - | - | 98.38% |
| 7. | Micromine Australia Pty Ltd | 1,065 | 98.43% | 95.28% | - |
| 8. | Tofugu | 1,532 | 98.17% | - | - |
| 9. | Andrew Hanhauser | 507 | - | 98.03% | - |
| 10. | Fuse.Cloud | 1,166 | 98.21% | 98.02% | - |
Customer
Effort Score
Benchmarks
| Position | Company name | Ratings | Customer effort score |
|---|---|---|---|
| 1. | Attune Insurance Services, LLC | 512 | 6.44 |
| 2. | Toon Boom Animation Inc. | 161 | 6.25 |
| 3. | Codecademy | 562 | 6.22 |
| 4. | Leviton Manufacturing Co., Inc. | 124 | 5.69 |
| 5. | CareAcademy | 1,079 | 5.44 |
| 6. | roadsurfer GmbH | 1,176 | 4.60 |
| 7. | VGW Holdings Ltd | 5,394 | 4.42 |
| 8. | limehome GmbH | 317 | 4.42 |
| 9. | Life360 Inc. | 18,488 | 3.93 |
| 1. | Charles Bomberry | 856 | 6.69 |
| 2. | BloomBoard | 704 | 6.37 |
| 3. | Toon Boom Animation Inc. | 1,770 | 6.32 |
| 4. | MEETIME DESENVOLVIMENTO DE SOFTWARE S.A. | 636 | 6.27 |
| 5. | Attune Insurance Services, LLC | 5,369 | 6.27 |
| 6. | Codecademy | 6,312 | 6.16 |
| 7. | Audicus | 1,043 | 6.05 |
| 8. | Prezi | 1,061 | 6.00 |
| 9. | OnlineMedEd | 621 | 5.94 |
| 10. | Leviton Manufacturing Co., Inc. | 737 | 5.91 |
Net
Promoter Score
Benchmarks
| Position | Company name | Ratings | Net promoter score |
|---|---|---|---|
| 1. | Fond of GmbH | 547 | +82 |
| 2. | Sanvivo | 2,623 | +78 |
| 3. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 1,938 | +75 |
| 4. | Freshly Cosmetics | 976 | +75 |
| 5. | Telesystem | 238 | +73 |
| 6. | Learning Genie Inc. | 127 | +73 |
| 7. | VitaMoment GmbH | 1,160 | +69 |
| 8. | PJLI | 115 | +68 |
| 9. | Primex Family of Companies | 944 | +56 |
| 10. | Daniel Vogel | 1,300 | +48 |
| 1. | CER Groupe | 824 | +94 |
| 2. | ACESSO DIGITAL TECNOLOGIA DA INFORMAÇÃO S.A. | 12,837 | +81 |
| 3. | Learning Genie Inc. | 20,711 | +79 |
| 4. | Sanvivo | 7,853 | +77 |
| 5. | Telesystem | 2,231 | +76 |
| 6. | Dermot Doyle | 4,294 | +76 |
| 7. | HiB Ltd | 1,012 | +74 |
| 8. | Leviton Manufacturing Co., Inc. | 1,111 | +73 |
| 9. | Freshly Cosmetics | 28,181 | +71 |
| 10. | PJLI | 1,706 | +71 |
Benchmark by support team size
CSAT
CES
NPS
Small
support teams
Based on 462,234 ratings collected across companies with 1-10 support team members.
Customer Satisfaction Score
Medium
support teams
Based on 576,232 ratings collected across companies with 11-25 support team members.
Customer Effort Score
Large
support teams
Based on 7,542,555 ratings collected across companies with more than 25 support team members.
Net
Promoter
Score
Compare Yourself
Your company is better than
of all Nicereply companies.
Benchmark by country
Country Scores
CSAT:
2-point scale:
-
3-point scale:
-
10-point scale:
-
CES:
-
NPS:
-
Join the leaders
Do you want to be a leader in customer experience?
It’s easier with Nicereply.
Start a 14-day trial and try all the features and benefits of getting real-time
feedback with Nicereply.
