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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Bala Gopalan, Vice President of Support at Rancher Labs (SUSE) - provider of an open-source container management software for enterprises. Rancher Labs is the world’s most widely adopted Kubernetes platform and was recently acquired by SUSE.
Listen as Bala from Rancher Labs highlights the importance of making the experience more convenient and bringing more heart to the customer.