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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what's behind their team's success. This episode we talk to Jeff Beaumont, Senior Manager of Customer Success Operations at Gitlab - a complete DevOps platform, delivered as a single application.
Listen as Jeff explains how to determine when, not if, you need SuccessOps in your organization, what's the value of this unique team to your organization, how to build it as you scale, and why you may not even see the inefficiencies affecting you today.