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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what's behind their team's success. This episode we talk to Tom Ronen, Head of Customer Success at Monday.com - a work operating system that allows you to access data from a variety of tools and use it to manage different workflows, projects, resource allocations, and reporting.
Listen as Tom outlines how they managed to reduce average handle time, increase customer engagement with their customer experience team, and close more renewals and trial conversions.