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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what's behind their team's success. This episode we talk to Sarah Ellenberg, Program Manager at PartnerHero - a global support service, that provides talented individuals with a variety of skills to companies that need high-quality support quickly.
Listen as Sarah walks us through why quality assurance is so crucial to your customers' success and how these programs can be used for agent growth, enhanced engagement, and reduced turnover in staff.