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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what's behind their team's success. This episode we talk to Sylwia Miela, Service Operation Lead at Revolut - an app-based Fintech solution that helps customers access multiple currencies more quickly and easily.
Listen as Sylwia takes us through all that her team has accomplished to help drive improvements within the support and provide useful tips on how you can adopt these practices for your teams.