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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Charlotte Ward, Founder of CustomerSupportLeaders.com and Head of Support at Snowplow Analytics - the behavioral data management platform for data teams. Their mission is to empower data teams to build a strategic data capability that delivers high-quality, complete, and relevant data across the business.
Listen as Charlotte from Snowplow Analytics shares how you can successfully improve your support processes leading to better customer and business outcomes.