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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Greg Skirving, Director of Customer Support at Clearpath Robotics - a global robotics company dedicated to automating the world’s dull, dirty, and deadly jobs. Clearpath provides self-driving vehicle technology and services to over 500 of the world’s most innova-tive brands.
In our conversation with Greg, we discuss how the customer perspective can lead to more proactive support and more meaningful ticket prioritization.