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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this episode, we talk to Lance Conzett, Business Operations Manager at Postmates - an on-demand food delivery platform that gives customers access to restaurants and retailers. They have more than 500,000 fleet members (Postmates), 600,000 merchants (the most selection in the US), and serve 80% of US Households across all 50 states.
Listen as Lance from Postmates outlines why companies should maximize leadership effectiveness through support operations.