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Customer Experience Leaders Chat is where we talk to support professionals from all over the world and discuss what’s behind their team’s success. In this special episode, we talk to Scott Rothman, Market Director at Challenger Inc. - a global leader in training, technology, and consulting to win today's complex sale. Each sales, marketing, and customer service program they provide is supported by ongoing research and backed by their best selling books as The Challenger Sale, The Challenger Customer, and The Effortless Experience.
Join our special episode with Scott from Challenger to hear about what CES is, how it can benefit your company, and how you can train your support agents to provide an effortless experience.